Shipping and returns

Shipping costs are calculated according to the volume of the packages and the shipping address of the order.

At Nest Dream we make offers related to shipping costs, you can find out about these offers by contacting our customer service department.

Normally, these offers are public and visible on the home page of our online store.

We cannot assure-to have offers active throughout the year and in all shipping addresses.

We have several transport agencies, all of them selected by the characteristics of the packages of your order and the delivery address.

The transport agency will be shown to you during the order completion process in the Transport section.

The shipping agency selection is made automatically according to the type of products in your order and the delivery address.

This assignment system cannot be changed, as not all packages are accepted by all carriers.

Nor can we assure you that your shipment will be sent by a specific carrier without knowing the complete shipping address and all the products in your order.

All shipments of orders in our online store are contracted with the door-to-door express service.

The door to door service includes the transport of your order to the door of your home. The contract of this service, does not include neither the ascent to the floor of the packages nor the assembly.

If you would like to contract the service of delivery to the plant for your order, you must contact expressly to the email of contact of our store so that they facilitate the supplementary costs of this service to you.

Currently, we do not have a supplementary assembly service.

Delivery times depend on the shipping address and the volume of packages.

Below is a breakdown of the estimated delivery time by country:

• The data in this table are calculated on working days, excluding weekends and holidays.
• If your country is not included in this table and you would like to place an order with us, please contact our customer service department for more information on how to place your order.
• It will depend on the shipping company, depending on the address of the shipment and the customer's available schedule, to be able to offer the option of arranging delivery at a specific time.

For orders in locations and countries with a customs process outside the free trade system of the European Union, please contact our customer service department for specific information for each location or country.

1. The cancellation request must be notified within 60 days after delivery of the package.
2. The product must be returned in its original packaging. If the product does not arrive in its original packaging, 30% will be deducted from the amount to be returned.
3. In order to return a product, it is essential that the product is in perfect condition, disassembled, with all its accessories.
4. If the product is damaged, we will be entitled to refuse the refund or to make a partial refund.
5. The withdrawal implies that Nest Dream will proceed to refund the amount already paid by the customer within a maximum period of 14 calendar days, the refund will be made by the method of payment used in the order.
6. For the withdrawal, the customer must complete the withdrawal document provided by the customer service department.

We will assume the return costs, but please note that both the shipping of the product and the return have a great environmental impact.

"Caring for the environment is everyone's business, make sure before you buy, that it really is the product you need."

Recommendations before buying:

1. Read all product specifications.
2. Review all the images on the product sheet.
3. Review the image of the product measurements.
4. Measure the place where we are going to put the product.