Frequently Asked Questions

Delivery times depend on package size and shipping address.

Below is a breakdown of the estimated delivery time by country:

CountryPackage -300 cm³Package +300 cm³Palletized shipping
Spain24-hour service72 hour service72 hour service
Portugal24-hour service72 hour service72 hour service
France72 hour serviceService 5-10 days72 hour service
Germany72 hour serviceService 5-10 days72 hour service
Italy72 hour serviceService 5-10 days72 hour service
Belgium72 hour serviceService 5-10 days72 hour service
Netherlands72 hour serviceService 5-10 days72 hour service
Austria72 hour serviceService 5-10 days72 hour service
Monaco72 hour serviceService 5-10 days72 hour service
Luxembourg72 hour serviceService 5-10 days72 hour service
Czech Republic72 hour serviceService 5-10 days72 hour service
Poland72 hour serviceService 5-10 days72 hour service
SwedenService 5-10 daysService 5-15 daysService 5-10 days
FinlandService 5-10 daysService 5-15 daysService 5-10 days
BulgariaService 5-10 daysService 5-15 daysService 5-10 days
CroatiaService 5-10 daysService 5-15 daysService 5-10 days
DenmarkService 5-10 daysService 5-15 daysService 5-10 days
SlovakiaService 5-10 daysService 5-15 daysService 5-10 days
SloveniaService 5-10 daysService 5-15 daysService 5-10 days
EstoniaService 5-10 daysService 5-15 daysService 5-10 days
IrelandService 5-10 daysService 5-15 daysService 5-10 days
LithuaniaService 5-10 daysService 5-15 daysService 5-10 days
LatviaService 5-10 daysService 5-15 daysService 5-10 days
RomaniaService 5-10 daysService 5-15 daysService 5-10 days
HungaryService 5-10 daysService 5-15 daysService 5-10 days

  • The data in this table are calculated on working days, excluding weekends and holidays.
  • If your country is not included in this table and you would like to place an order with us, please contact our customer service department for more information on how to place your order.
  • It will depend on the shipping company, depending on the address of the shipment and the customer's available schedule, to be able to offer the option of arranging delivery at a specific time.

You have 60 days to return any product.

We will assume the return shipping costs, but please note that both the shipping of the product and the return have a significant environmental impact.

"It's everyone's responsibility to take care of the environment, so make sure before you buy that it really is the product you need."

Recommendations before buying:

  1. Review all product specifications.
  2. Check all the images on the product sheet.
  3. Check the image with the product's measurements.
  4. Measure the area where you plan to use the furniture.
  5. If you need further assistance, contact the customer service department before placing an order.

For more information: Read return conditions.

Invoices can take between 24 and 48 hours to be prepared.

If you need the invoice you can contact our customer service department directly.

Our entire catalog is designed in Europe and manufactured in different areas of Asia.

In order to pass the strict quality controls that are made to the furniture when crossing any border, all our products are certified with quality control documentation.

All our furniture is certified to enter the European Union with the quality control certificate, so all of them can support more than 120 kg.

The shipping company will contact you with the corresponding shipping information.

If the carrier has not contacted you within 24 business hours of being notified that your order has been shipped, please contact our customer service team who will be happy to assist you.

All furniture is guaranteed for 5 years from the date of receipt.